How to Manage Difficult Employees In Small Business


It can be challenging, especially for your small business, to deal with difficult employees. Handling such employees is not an easy task, but it must be done accurately to ensure that your team is satisfied and that further problems don’t arise. 

Here, we share some tips on managing different employees, which also involve the use of digital tools that can help in handling difficult employees.

Questions to Consider When Dealing with Problematic Employees

It would help if you asked yourself the following questions before talking with difficult employees;

  • How well are employees interacting with their coworkers?

  • What are the changes in the attitude of employees in the past few days?

  • Is the problem with a single employee or an entire team?

After asking yourself these questions, analyze the source of the problem, whether it’s the person, their behavior or something else.

Tips to Manage Difficult Employees

Analyze the Situation 

Consider all the facts thoroughly. Observe your employees in different situations, for instance, during break time and lunchtime, to see how they interact with other people and whether they are stressed. Most of the time, the employees with terrible behavior turn out to be extremely stressed people. 

Establish a Plan 

After gathering all the information and observing the employees, you need to decide if the employee needs training, tutoring, or direction because it will guide the employee in determining organizational goals.

Face the Problem 

Ensure that the employee knows the problem that they are causing in the workplace. As a manager, you must speak with difficult employees and be honest about their behavior. If you don’t have even the remotest hint on where to begin, then this article will help you. 

Steer Clear of Drama 

You have to stay calm in every situation. There may be a chance that these difficult employees are not stressed. It is possible that they love causing chaos. But you have to keep calm and handle the situation calmly. All this drama may be avoided if you establish a reliable workforce management system.

Determine a Solution with Your Employee

As a manager, you should determine a solution. If not, the employee’s bad behavior will continue. Make sure that you and your employee agree on the answer together.

Provide Feedback

Feedback helps employees work more efficiently. If they work well, appraise them. If not, give positive feedback on how to improve their work. Most importantly, periodic feedback is better than addressing performance concerns only on performance reviews. 

Solve Problems as They Occur

When you see that the employee is regularly late, you can talk to them about correcting the problem. But some issues may require more time to solve. You have to be patient with such matters because rushing into things won’t help you. At the same time, avoid procrastination at any cost. 

Record Everything

Recording data is essential for knowing and setting up organizational goals, attaining those goals, and maintaining employees’ performance records. It is necessary to maintain a record of an employee’s task management history. This will help you plan your future goals and have insights into your progress. 

Using Different Tools 

In 2020, due to the COVID pandemic, many businesses started their work online with the work from home system. If you have to deal with difficult employees, it might be hard to manage without effective workforce management software. The following features will be beneficial: 

Group Chat

The group chat allows you to communicate with your employees. If an inappropriate comment is shared, you can remove them. 

Live Pool 

You can also start a live pool to think about how they impact the company face-to-face. 

Monthly Survey

You can also share monthly surveys about the employees. Accordingly, they will work all the more productively.

Tracking Your Employees 

By making your employees track their work, it will help them understand how well they are contributing to the organization. Task tracking is one of the most straightforward ways of encouraging employees and helping them understand how they are performing in an organization and what they should do to improve it. 


We have given you eight tips on employee task management in small businesses and some digital tools to manage it more effectively. Managing difficult employees is a crucial part of the manager’s job. But if you consider all these facts given in this article, this will help you know how to deal with such employees and how to make them their work performance better. Through the use of Bindr‘s small business software, you can manage your work and employees, and avail more tools as they become available with its crowdsourced solutions.

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